Stop getting "it's broken" with no details. AI asks the right diagnostic questions, routes by severity and account tier, and gives your team everything on the first look. No more "can you describe the problem again?" Powered by form automation and conversational forms. Try it free.
A customer writes "the export button doesn't work." Your support agent asks what browser. Then what report. Then whether they can reproduce it. Three emails later, you have what you needed on day one.
Meanwhile, the customer is frustrated, the ticket has been open for 48 hours, and your CSAT is dropping.
Multiply that by every vague ticket your team gets. That's the cost of a form with a single text field labeled "Describe your issue."
Sofia manages support for a SaaS product with 500 customers. Before ioZen, her inbox was full of messages like "it's broken" with no details. Now, customers click a support link and the IntakeBot asks what they were trying to do, what happened instead, and whether they can reproduce it. It asks for screenshots. It asks what browser they're using. Submission Intelligence scores every ticket on severity, customer impact, and account tier, so the enterprise API timeout surfaces before the feature suggestion. By the time Sofia sees the ticket on her board, she has everything she needs and the queue is already sorted. Billing questions go to finance. Bug reports go to engineering. Feature requests go to product. She estimates it saves her team 10 hours a week in back-and-forth.
The bot collects what your team would ask anyway
IntakeBot
Hi! What can we help with today?
I can't export my reports. The button doesn't do anything when I click it.
IntakeBot
That sounds frustrating. When did this start? And which report are you trying to export?
Since yesterday. It's the monthly sales report. I've tried it in Chrome and Safari.
IntakeBot
Thanks for testing both browsers. Can you share a screenshot of what you see when you click the export button?
📎 screenshot-export-bug.png uploaded
What changes when support intake is conversational
Back-and-forth emails
Time to resolution
Tickets with full context
When someone says "it's broken," the AI doesn't just accept it. It asks what they were trying to do, what happened instead, which browser or device they're using, whether they can reproduce the issue, and requests a screenshot.
This is the same diagnostic checklist your best support engineer follows, but it happens before a human ever touches the ticket. By the time the ticket reaches your queue, the diagnosis is already done.
This is AI Field Intelligence applied to support. The AI doesn't guess at what's wrong. It collects the evidence your team needs to start fixing it.
From report to resolution, tracked and routed
Customer reports issue
Clicks your support link
Intelligence scored
AI assigns tier: Urgent / Normal / Low
Contact linked
Account info attached
Card on board
In your support pipeline
Routed by type
Bug, billing, or feature
Customer reports issue
Clicks your support link
Intelligence scored
AI assigns tier: Urgent / Normal / Low
Contact linked
Account info attached
Card on board
In your support pipeline
Routed by type
Bug, billing, or feature
Issues route to the experts who can actually solve them. See how workflow routing works.
Tickets take 3x longer when they land on the wrong desk. Bug reports to finance? Billing questions to engineering? Every misroute is a delay. And a frustrated customer. Workflow routing fixes this automatically.
Bug reports land here with full context for your dev team
Export not working
Sarah M. · Pro plan
UrgentAPI timeout errors
Mike R. · Enterprise
UrgentExport not working
Sarah M. · Pro plan
UrgentMobile app crash
James L. · Business
NormalLogin redirect loop
Ana P. · Pro plan
UrgentExport not working
Sarah M. · Pro plan
UrgentAPI timeout errors
Mike R. · Enterprise
UrgentExport not working
Sarah M. · Pro plan
UrgentMobile app crash
James L. · Business
NormalLogin redirect loop
Ana P. · Pro plan
UrgentWhen a customer submits a ticket, you see their plan tier, previous tickets, previous conversations, and account status. The support engineer doesn't ask "What plan are you on?" because it's already there.
Previous tickets are linked, so the engineer can see if this is a recurring issue or something new. If the same customer reported a similar export bug two months ago, that context is visible before anyone starts investigating.
This is powered by Contacts and Records. Every submission is tied to a customer profile, and every customer profile shows their full history with your team.
AI asks what they were doing, what happened, what browser, and whether they can reproduce it. The same questions your best engineer would ask.
Customers attach screenshots and error logs during the conversation. No follow-up email needed.
Bugs go to engineering. Billing goes to finance. Feature requests go to product. Automatically by ticket type.
AI scores severity, customer impact, and account tier. Enterprise client with a broken API? That surfaces before a feature suggestion.
See their plan, previous tickets, account age, and full conversation history. All linked through Contacts.
Move cards through stages: New, Triaged, In Progress, Waiting, Resolved. Every status change is logged.
Form vs IntakeBot: What Changes When Intake Is a Conversation
The difference between a ticket form and a diagnostic intake conversation.
Submission Intelligence: AI Scoring for Every Submission
How AI triages by severity, customer impact, and account tier.
Why AI Chatbots Fail at Business Intake
A chatbot can deflect. An intake can diagnose. They're not the same thing.
